Frequently Asked Questions

To be ready for your installation, make sure that:

• All the electronics are in your home at the time of the installation.
• All low and high-voltage outlets are accessible, or you know where you want them installed.
• Someone 18 years or older will be present for the duration of the installation.
• All the equipment you already have (TVs, AV receivers, speakers) is available to the technician.
• Television sets and/or entertainment centers are at least three to five feet away from the wall.

The installation generally takes between one and six hours, depending on scope.

Yes — we need someone 18 years or older to let us in, ideally the person who placed the order, to sign off on the completed work. If you can’t be home yourself, let us know ahead of time if there’s an access code or alternate arrangement for entry.

We offer 24/7 scheduling, and same-day appointments are available in some circumstances — though we typically ask for at least 12–24 hours’ notice for rush jobs. Give us a call at (281) 402-6777 and we’ll check the schedule.

Absolutely — we encourage regular, scheduled maintenance appointments so your systems stay in top shape without you having to remember to book them yourself.

• An authorized decision-maker (18+) present for the full 2–6 hour installation window.
• Be prepared to sign off on the completed service request.
• Have two emergency contacts ready (name + phone number) if needed for your system.

Your installer will walk you through customizing the system to your needs and set any master codes before they leave.

Yes. Every technician has on-the-job and industry certifications in electronic systems and product knowledge, and our supervisors are trained directly by company ownership plus accredited industry courses. Teams are supervised on every job, with work checked before your final walkthrough.

We recommend clearing personal items from the work area beforehand, but if you can’t get to it, we’ll move things out of the way for you. Note that our installers are not responsible for moving furniture or valuables — let us know in advance if anything needs special handling.

Most pets are fine as long as they’re secured. We just ask that large dogs (or anything larger) be kept in an area away from the active work zone.

We do, and we take every precaution to minimize risk — but due to the nature of lath and plaster construction, we can’t fully guarantee against cracking during mounting work. We’ll discuss this with you upfront if your walls fall into this category.

If you’re unhappy with the install, we’ll come back and make it right at no additional charge — no questions asked. We also back our service with a 30-day money-back guarantee, and 24/7 support with a guaranteed automatic $20 credit if we’re running late to your appointment.

Yes — Multimedia Tech is fully insured for all work performed, including public liability and employee liability coverage. We’ve been operating for over 15 years and are happy to provide a COI before or after your project. Just call (281) 402-6777 or email us and we’ll get it over to you.

We provide easy exchanges for any damaged or defective products (clearance items excluded). Many products are also covered directly by a Manufacturer’s Warranty. If you’re ever unsure what applies to your equipment, just reach out to our team.

Equipment is priced at MSRP, with custom pricing for labor based on scope. We’ll also match any reputable competitor’s normal retail price on products — just call (281) 402-6777 and reference the site/price you found. Some restrictions apply.

We accept American Express, Visa, MasterCard, Discover, cash, personal and business checks, Venmo, CashApp, and Zelle. We reserve the right to select the accepted method for a particular service — reach out if you have questions before booking.

We’ll always give you an estimate before performing any work that requires an additional charge. Additional fees may apply for service beyond 25 miles from the original service area. We primarily serve the Greater Houston area, plus Austin, Dallas, and San Antonio — contact us if you’re unsure whether we cover your location.

You can cancel or reschedule up to 24 hours in advance without any charge. If you’re inside that 24-hour window, contact us — we may still be able to work something out. Cancellations made by phone within 30 minutes of booking are accepted without issue; requests outside normal business hours or past that window may not be eligible.

Completed installation services (TV mounting, projector setup, wire concealment, remote programming, home network setups, and similar) are not eligible for refunds once performed. If something was installed incorrectly due to an error on our part, contact us within 10 days and we’ll make it right at no charge.

Most non-defective, non-custom items can be returned within 10 days of delivery for a restocking fee (typically 45%, plus shipping). Custom-order items like made-to-order theater seating carry a 50% restocking fee. Special order items, used/installed products, and clearance items are not eligible for return. Contact our team to start any return.

Contact us within 10 days of receiving a damaged or incorrect item and we’ll issue an exchange (no refund) and cover shipping costs both ways. Reach out past that window and it will be handled as a standard warranty issue instead.

Yes — we serve nearly any size commercial property. Visit our Commercial Installation page or contact us for a custom quote.

Absolutely — much of our business comes from design and build partners. We keep our partners current on the latest AV technology so it’s factored into the design/build process from the start. Contact us to schedule a Lunch-and-Learn or discuss a partnership.

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