FAQs

FAQs: (Frequently Asked Questions)

 

Do you offer any type of guarantee?

Multimedia Tech offers technical services that will integrate your electronic systems flawlessly. We guarantee the finest services when it comes to installing. If you’re unhappy with our service, we’ll re-install your electronic system at no additional charge, customer satisfaction is our top priority. Regardless if it was a TV installation or a bigger project such as a home theater installation.

Is Multimedia Tech an insured business?

Multimedia Tech is fully insured for all the work that we carry out. Our public liability insurance is currently set at $1,000,000 and our employee liability insurance is currently set at $1,000,000.

What type of installer should I expect?

All of our certified staff has had on the job and industry certifications on electronic systems and product knowledge. Our supervisors have been trained personally by the owners of the company as well as attending accredited industry training courses. We believe the combination of industry and on the job training is the best possible preparation.

Do you provide required equipment?

We provide all the necessary equipment essential for installing electronic systems. Our supervisors and installers are issued with the industries very best with regards to the machines they use. All installer teams are equipped with fully approved tools, equipment and technology for every occasion. Unless you have a special type of brand, or a particular product you want us to use, we will only use high quality products to ensure the safety of you and your family.

Is the personal information I provide safe?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

What are your terms and conditions when I use this website?

Refer to our terms and conditions page for a complete understanding of your usage of the content of this website.

What areas do you serve?

We operate in and around the Greater Houston Area, Austin, Dallas and San Antonio. We are constantly expanding as our business grows so if you are unsure if we are available in your area, don’t be shy, contact us and we’ll do our very best to accommodate your appointment.

Do I need to prepare my location before my appointment?

It’s completely advised that you may want to pick up clothing, toys, and other personal items before we visit, but if you can’t get to it, we’ll get it out of the way for you. Please let us know before your install service if there is anything specific you want us to do/not do so that we can be prepared.

How much does it cost to install my electronics?

Check out our Services & Pricing page where you can customize your installation package.

Do you provide commercial installations as well?

Yes! We are happy to serve nearly any size commercial property. For more information on pricing, check out our Commercial Services page or contact us.

How can I pay for installations? Do you accept credit cards?

Yes! We accept online payments prior to your installation service in the form of all major credit cards. We happily accept commercial checks or cash once services are rendered.

I have pets in my house, what should I do with them?

Most animals are not a problem so long as they are secured. We advise that you please put large dogs and any lions or birds of prey in an area that is not being serviced.

Do I need to be home?

Yes. We need someone to let us in! preferably the person who placed the order. If you choose to not be home, please let us know ahead of time if there is an access code to get to your home or business.

Can I schedule services in advance and in regular intervals?

Of course! We encourage you to schedule easy, regular appointments so that your place will always be in tip-top shape and you will have one less chore to worry about.

How soon can you be here?

We offer 24 hour, round the clock scheduling – that’s one of the many things that sets us apart from other installation services! When you book your appointment, you’ll be able to check the calendar and schedule an appointment at your convenience. Need a rush job? Not a problem! Give us a call and we’ll get you squared away. Texas is a big state and we have big teams all around! Same-day appointments are available in some circumstances. However, we typically ask for at least 12-24 hours notice. Give us a call and we’ll check our schedule!

What if I need to cancel or reschedule?

No problem! Just give us a call to let us know that you’ll need to change or cancel. We know you’re busy and we’re happy to work around your schedule. However, if possible, we ask that you give us 24-48 hours notice so that we may accommodate you better.

If you have additional questions, please contact us and we’ll be happy to help!

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